About Us
211 DuPage was implemented on November 15, 2022, as a program provided by DuPage County Department of Community Services and the Addison Consolidated Dispatch Center through the support of DuPage County and 211 Illinois.
- 211 provides expert, caring help — No matter the situation, the specialists at 211 listen, identify underlying problems, and connect people in need with resources and services in their community that improve their lives.
- 211 meets real needs in real time — In 2024, 211 DuPage handled 8,662 contacts that presented with 15,588 needs for assistance. Thirty four percent (34%) of those needs were for housing/shelter related needs, such as homeless shelter and rent payment assistance, and 27% for utility payment assistance.
- DuPage County 211 call specialists are local, providing resources right here, in our community.
- 211 tackles underlying root causes – 211 does more than “patch people through” to agencies. Instead, 211 specialists are trained to identify and address root causes of a client’s problem – and connect them with a wide range of available resources that meet all the underlying needs, not just the one that prompted the call, text or email.
Resource Database Inclusion Plan
Resources in the database must meet the Inclusion Plan. However, inclusion in the resource database should not be construed as an endorsement of an agency, organization or its services, nor should exclusion be construed as disapproval. Resources are managed by a trained Resource Database Curator following National and local standards and are reviewed annually with each organization for updates needed. New resources are identified through targeted parity projects.
Find Resources
Resource can be found online, dupage211prd.wpenginepowered.com, or by calling 2-1-1 anytime day or night, or text your zip code to TXT-211 (898-211). See our helpful tips for locating resources online.
Reports
Data dashboards are available at
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