Illinois Commerce Commission
Address
527 East Capitol Avenue
Leland Building
Springfield, IL 62701
(800) 524-0795
Description:
Provides Informational Services about public utility services and accepts consumer complaints.
Hours:
Monday to Friday, 8:30 am - 5:00 pm
Languages:
English, Spanish, Chinese, Polish, Russian
Handicap Accessible?
No
Is Shelter?
No
Date of Official Change:
June 18, 2024
Address Listings
Physical
160 North LaSalle
Suite C-800
Chicago, IL 60601
Physical
9511 West Harrison
Compliance Office
Des Plaines, IL 60016
Physical (Primary)
527 East Capitol Avenue
Leland Building
Springfield, IL 62701
Contacts
Phone Numbers
Consumer Services (Toll-Free)
(800) 524-0795
Out-of-State Callers
(217) 782-2024
Transportation
(217) 782-4654 x7
TTY
(888) 261-4188
Legal Status:
Government - State
Services
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Description
Accepts consumer complaints regarding utility services, including electricity, natural gas, local telephone, sewer or water. Complaints also accepted for a variety of other services including railroad crossing, household goods movers.
Hours
Monday to Friday, 8:30 am - 5:00 pm
Required Documents
Utility bills; Proof of residence in Illinois.
Eligibility
Residents of Illinois
Fees
No Fees
Intake Procedure
(1) File an complaint by one of the following methods: (a) On website (b) Calling 1-800-524-0795 during listed hours (c) by United States Postal Service (USPS) mail. (2) Have your utility bill ready when filing a complaint. (3) For Transportation questions call 217-782-4654 or send an email from: www.icc.illinois.gov/contactus/
Languages
English, Spanish, Chinese, Polish, Russian
Geography Served
- Illinois
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Telephone Numbers
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