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Illinois Commerce Commission

Address

527 East Capitol Avenue
Leland Building
Springfield, IL 62701

(800) 524-0795

www.icc.illinois.gov

Description:

Provides Informational Services about public utility services and accepts consumer complaints.

Hours:

Monday to Friday, 8:30 am - 5:00 pm

Languages:

English, Spanish, Chinese, Polish, Russian

Handicap Accessible?

No

Is Shelter?

No

Date of Official Change:

June 18, 2024

Address Listings

Physical

160 North LaSalle
Suite C-800
Chicago, IL 60601

Physical

9511 West Harrison
Compliance Office
Des Plaines, IL 60016

Physical (Primary)

527 East Capitol Avenue
Leland Building
Springfield, IL 62701

Contacts

Phone Numbers

Consumer Services (Toll-Free)

(800) 524-0795

Out-of-State Callers

(217) 782-2024

Transportation

(217) 782-4654 x7

TTY

(888) 261-4188

Legal Status:

Government - State

Description

Accepts consumer complaints regarding utility services, including electricity, natural gas, local telephone, sewer or water. Complaints also accepted for a variety of other services including railroad crossing, household goods movers.

Hours

Monday to Friday, 8:30 am - 5:00 pm

Required Documents

Utility bills; Proof of residence in Illinois.

Eligibility

Residents of Illinois

Fees

No Fees

Intake Procedure

(1) File an complaint by one of the following methods: (a) On website (b) Calling 1-800-524-0795 during listed hours (c) by United States Postal Service (USPS) mail. (2) Have your utility bill ready when filing a complaint. (3) For Transportation questions call 217-782-4654 or send an email from: www.icc.illinois.gov/contactus/

Languages

English, Spanish, Chinese, Polish, Russian

Geography Served

    If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

  • Illinois

    Telephone Numbers

    Number:
    800-524-0795
    Type:
    Voice/Toll-Free
    Name:
    Consumer Services (Toll-Free)
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