Illinois Commerce Commission
Address
527 East Capitol Avenue
Springfield, IL 62701
(800) 524-0795
Description:
Provides Informational Services about public utility services and accepts consumer complaints.
Hours:
Monday to Friday, 8:30 am - 5:00 pm
Languages:
English, Spanish, Chinese, Polish, Russian
Handicap Accessible?
No
Is Shelter?
No
Date of Official Change:
January 26, 2023
Address Listings
Physical (Primary)
527 East Capitol Avenue
Springfield, IL 62701
Physical
160 North LaSalle
Suite C-800
Chicago, IL 60601
Physical
9511 West Harrison
Compliance Office
Des Plaines, IL 60016
Contacts
Phone Numbers
Consumer Services (Toll-Free)
(800) 524-0795
Out of State Callers
(217) 782-2024
Transportation
(217) 782-4654 x1
TTY
(888) 261-4188
Legal Status:
Government - State
Services
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Description
Provides Informational Services about public utility services and accepts consumer complaints.
Hours
Monday to Friday, 8:30 am - 5:00 pm
Required Documents
Have you bill handy when filing a complaint
Eligibility
Residents of Illinois
Fees
No Fees
Intake Procedure
(1) File an complaint by one of the following methods: a. Online at www.icc.illinois.gov/Complaints/Home/Type b. Call 1-800-524-0795 during open hours c. Via United States Postal Service. (2) Have your bill handy when filing a complaint. (3) For Transportation questions call 217-782-4654 or send an email from: www.icc.illinois.gov/contactus/
Languages
English, Spanish, Chinese, Polish, Russian
Geography Served
- Illinois
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Telephone Numbers
Description
Provides Informational Services about public utility services and accepts consumer complaints.
Hours
Website Available: 24 Hours a Day, 7 Days a Week
Required Documents
None
Eligibility
None
Fees
No Fees
Intake Procedure
Visit website for more information on filing consumer complaints
Languages
English, Spanish, Chinese, Polish, Russian
Geography Served
- Illinois
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Telephone Numbers
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