211 logo

Illinois Department of Human Services

Address

100 South Grand Avenue East
Springfield, IL 62704

(800) 843-6154

www.dhs.state.il.us

AKA:

IDHS

Description:

Administers State funded programs through local offices for medical, food, and cash assistance to those who qualify.

Hours:

Monday to Friday, 8:00 am - 5:00 pm

Languages:

Spanish, English

Handicap Accessible?

Yes

Is Shelter?

No

Related Resources

Date of Official Change:

August 19, 2024

Address Listings

Mailing (Primary)

100 South Grand Avenue East
Springfield, IL 62704

Contacts

DHS Customer Assistance

Phone Numbers

Toll-free

(800) 843-6154

IDHS Help Line

(866) 454-3571

IDHS Help Line

(866) ILH-ELP1

Main

(630) 328-1000

TTY

(866) 322-3092

TTY

(866) 324-5553

Legal Status:

Government - State

Description

Applications for Child Care Assistance Program (CCAP) processed. Up to 3 months of financial assistance available for child care costs to those who are eligible.

Hours

Monday to Friday, 8:30 am - 5:00 pm

Required Documents

Photo ID; proof of income and financial assets.

Eligibility

Income limits apply

Fees

No Fees

Intake Procedure

Visit www.inccrra.org/about/sdasearch to find your local Child Care Resource & Referral (CCP&R) agency and contact them to apply for CCAP

Languages

English, Spanish

Geography Served

None

Telephone Numbers

Number:
630-328-1000
Type:
Voice
Name:
Main
Number:
866-322-3092
Type:
TTY/TDD
Name:
TTY
Edit Service DetailsClick here to see this service (NL-3000.1500) and related services within the Service Tree.

Description

Food expense assistance for low-income households. Food expense assistance.

Hours

Website: 24 Hours a Day, 7 Days a Week Monday to Friday, 8:30 am - 5:00 pm

Required Documents

Photo ID; Verification of address; Income and asset documentation; Additional information may be required. Photo ID (such as state ID, driver's license or passport); Proof of address (such as a utility bill, copy of lease or mortgage statement); Income and asset documentation (such as W-2 forms, tax returns, bank statements).

Eligibility

Resident of Illinois; Meet income guidelines To check if you qualify for SNAP/Food Stamps: http://fscalc.dhs.illinois.gov/FSCalc/ Resident of Illinois; Meet income guidelines

Fees

No fees No Fees

Intake Procedure

(1) An application for services may be completed online or at a local office. (2) An appointment will be scheduled by mail (1) Apply online from website, by mail, fax, or in-person. (2) An appointment will be scheduled by mail.

Languages

Spanish, English English, Spanish

Geography Served

    If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

  • Illinois
    • Dupage County

    Telephone Numbers

    Number:
    630-328-1000
    Type:
    Voice
    Name:
    Main
    Number:
    800-843-6154
    Type:
    Voice/Toll-Free
    Name:
    Toll-free
    Number:
    866-322-3092
    Type:
    TTY/TDD
    Name:
    TTY
    Edit Service DetailsClick here to see this service (NL-6000.2000) and related services within the Service Tree.

    Description

    State health insurance program for eligible low-income adults, children, and people with disabilities.

    Hours

    Website: 24 Hours a Day, 7 Days a Week; Phone and in-person: Monday to Friday, 8:00 am - 5:00 pm Monday to Friday, 8:30 am - 5:00 pm

    Required Documents

    Photo ID; Verification of address; Income and asset documentation; Additional documentation may be required. Photo ID (such as state ID, driver's license or passport); Proof of address (such as a utility bill, copy of lease or mortgage statement); Income and asset documentation (such as W-2 forms, tax returns, bank statements).

    Eligibility

    Resident of Illinois; Meet income guidelines. Meet Illinois state income guidelines

    Fees

    No Fees

    Intake Procedure

    (1) An application for services may be completed online or at a local office.(2) An appointment will be scheduled by mail as required. (1) Apply online from website, by mail, over the phone, or in-person (2) An appointment will be scheduled by mail.

    Languages

    Spanish, English English, Spanish

    Geography Served

      If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

    • Illinois
      • Dupage County

      Telephone Numbers

      Number:
      630-328-1000
      Type:
      Voice
      Name:
      Main
      Number:
      800-843-6154
      Type:
      Voice/Toll-Free
      Name:
      Toll-free
      Number:
      866-322-3092
      Name:
      TTY
      Edit Service DetailsClick here to see this service (NL-5000.5000) and related services within the Service Tree.

      Special Notes/Funding

      https://www.illinoisrentalassistance.org/

      Description

      Rental Assistance Program for tenants and/or landlords in Illinois who have negatively impacted, either financially and/or with regards to their housing status, by the COVID-19 pandemic.

      Hours

      Monday to Friday, 8:00 am - 5:00 pm

      Required Documents

      May include: (1) Valid photo ID (2) Proof of address in Illinois (3) Proof of income (4) Evidence of impact of COVID-19 on income and/or housing status.

      Eligibility

      (1) Renter or housing provider/landlord in Illinois (2) Your or your tenant's household experienced financial hardship due to the COVID-19 pandemic (3) Your or your tenant's household is behind on rent and/or is at risk of homelessness or housing instability (4) Income and/or asset limitations apply

      Fees

      None

      Intake Procedure

      (1) Visit https://www.illinoisrentalassistance.org/providers for a list of providers (2) Contact providers directly to verify eligibility and apply for assistance

      Geography Served

      None

      Telephone Numbers

      Number:
      866-454-3571
      Type:
      Voice/Toll-Free
      Name:
      IDHS Help Line
      Number:
      866-ILH-ELP1
      Type:
      Voice/Toll-Free
      Name:
      IDHS Help Line
      Edit Service DetailsClick here to see this service (BH-3800.7000) and related services within the Service Tree.

      Geography Served

        If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

      • Illinois
        Edit Service DetailsClick here to see this service (TD-0300.8000) and related services within the Service Tree.

        Description

        Time-limited cash assistance to help with expenses such as food, clothing and housing while working on completing education or job training and obtaining employment. Cash assistance for food, clothing, housing and other basic needs while working on completing education or job training and obtaining employment.

        Hours

        Website: 7 days a week, 24 hours a day; Phone and In-Person: Monday to Friday, 8:00 am - 5:00 pm Monday to Friday, 8:30 am - 5:00 pm

        Required Documents

        Photo ID; Verification of address; Income and asset documentation; Additional information may be required. Photo ID (such as state ID, driver's license or passport); Proof of address (such as a utility bill, copy of lease or mortgage statement); Income and asset documentation (such as W-2 forms, tax returns, bank statements).

        Eligibility

        Resident of Illinois; Be pregnant or have a child under age 19 who lives with them; Be a U.S. citizen or fulfill other specific immigration requirements; Meet income guidelines. Resident of Illinois; Be pregnant or have a child under 19 years of age living with them; Child who is 18 years must be enrolled in high school full time; Be a U.S. citizen or meet certain immigration requirements.

        Fees

        No fees No Fees

        Intake Procedure

        (1) An application for services may be completed online or at a local office. (2) An appointment will be scheduled by mail. (1) Apply online from website, by mail, fax, or in-person. (2) An appointment will be scheduled by mail.

        Languages

        Spanish, English English, Spanish

        Geography Served

          If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

        • Illinois
          • Dupage County

          Telephone Numbers

          Number:
          630-328-1000
          Type:
          Voice
          Name:
          Main
          Number:
          800-843-6154
          Type:
          Voice/Toll-Free
          Name:
          Toll-free
          Number:
          866-322-3092
          Type:
          TTY/TDD
          Name:
          TTY
          Edit Service DetailsClick here to see this service (NL-1000.8500) and related services within the Service Tree.

          Send profile information to an email address.

          Provide your email address to receive information about Illinois Department of Human Services.

          Sent!

          Please enter a valid email address.

          Close this field

          Send a condensed resource profile to your phone via text message (SMS).

          Select your cell carrier and provide your phone number to receive information about Illinois Department of Human Services.

          Sent!

          Please enter a valid phone number.

          Please select a carrier.

          Standard text messaging rates may apply from your carrier. Some mobile carriers are inconsistent in their delivery of provider profiles sent to phones. If you do not receive a message within a few minutes please contact the provider directly for assistance.

          Close this field

          Want to save this page for later?
          Create a free account!

          .