Helpful Search Tips
How do I find services I need?
There are a few ways to search:
- Common Searches: This is the recommended search method. Click on a term like "food bank" to quickly find popular services. You can customize your search by adding your ZIP code.
- Simple Search: Type what you need (like "food bank") into the search bar. Use general terms ("food" instead of "milk") for more results. Search one thing at a time.
- Advanced Search: Search for specific topics, locations, or taxonomy codes.
- Service Tree: Browse categories and click to find detailed services.
Watch a demonstration on how to search the database.
How do I refine my search results?
On the Search Results page, click "Add a location and other properties" to adjust your search. Then click "Update My Results."
How do I find a specific agency or program?
Type the name into the search bar. If it's not there, try using only keywords from the agency name.
How do I find details about agencies and services?
Click on an agency’s name in the search results to see what they offer. Click on the service name for more details.
Can I save my search results?
Yes, create a free account to save resources. Click "My Account" > "Manage my resource groups" > "Create your first group." Name it, describe it, and click "Save Group." You can add resources by visiting a provider's profile page.
Other Ways to Find Help
- Call 2-1-1
- Text your zip code to TXT-211 (898-211)
- Visit 211dupage.gov
Having Trouble Calling 2-1-1?
If your call goes to the wrong 2-1-1:
- From an agency using internet-based phone systems such as VoIP or SIP: Contact your IT support there may be an issue with the phone system routing three digit calls. Use alternatives: text your zip code to TXT-211 (898-211), call 630-407-6621, or visit 211dupage.gov.
- From a different location: Your call routes to the nearest 2-1-1. Call from the needed location or use alternatives: text your zip code to TXT-211 (898-211), call 630-407-6621, or visit 211dupage.gov.
If 2-1-1 cannot be dialed from your cell phone:
- Check your phone settings. Ensure it's connected to your cellular carrier, not Wi-Fi calling. Turn off Wi-Fi calling and retry.
- If still unable to connect, use the 10-digit number, 630-407-6621, text your zip code to TXT-211 (898-211), or visit 211dupage.gov.