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Illinois Department of Healthcare and Family Services

Address

201 South Grand Avenue, East
Springfield, IL 62763

(800) 226-0768

www.illinois.gov/hfs/Pages/default.aspx

AKA:

IDHFS

Description:

Administrative entity providing healthcare coverage for adults and children who qualify for Medicaid, and Child Support Services to help ensure that Illinois children receive financial support from both parents.

Hours:

Monday to Friday, 8:00 am - 4:30 pm

Handicap Accessible?

No

Is Shelter?

No

Related Resources

Date of Official Change:

November 29, 2023

Address Listings

Physical (Primary)

201 South Grand Avenue, East
Springfield, IL 62763

Physical

401 South Clinton
Chicago, IL 60607

Contacts

Phone Numbers

Health Benefits Hotline

(800) 226-0768

Bureau of Long Term Care

(844) 528-8444

DHS Helpline

(800) 843-6154

Division of Child Support Services

(800) 447-4278

Division of Child Support Services TTY

(800) 526-5812

Illinois Medicaid Hotline

(877) 805-5312

Illinois Medicaid TTY

(877) 204-1012

Legal Status:

Government - State

Description

Illinois Supportive Living Program (SLP) - State program offering an alternative to nursing home care for older, low-income residents and those with physical disabilities covered by Medicaid. Offers web listings of all operational SLP providers in Illinois, who offer elderly (65 and older) or persons with physical disabilities (22 - 64 years old) personal care and other services.

Hours

Monday to Friday, 8:30 am - 4:30 pm

Required Documents

May include: Photo ID; Proof of residence; Proof of active Medicaid.

Eligibility

Must be either a U.S. citizen or legal resident; Resident of Illinois; 22 years of age and older living with physical disabilities (as determined by Social Security Administration), or age 65 years and older; Screened by IHFS or an authorized screening agency and identified as someone in need of nursing facility level care; Cannot be participating in any other home and community-based services waiver; Income is greater than or equal to current maximum allowable amount of the Supplemental Security Income (SSI) and must contribute a fixed amount from that income monthly towards living, meal and service expenses.

Fees

Medicaid

Intake Procedure

(1) Locate a supportive living program (SLP) (2) Contact the SLP to get assistance with arranging for required assessments.

Geography Served

    If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

  • Illinois

    Telephone Numbers

    Number:
    844-528-8444
    Type:
    Voice/Toll-Free
    Name:
    Bureau of Long Term Care
    Edit Service DetailsClick here to see this service (BH-8400.6000-040) and related services within the Service Tree.

    Description

    All Kids healthcare coverage for children in Illinois

    Hours

    Helpline: Monday to Friday, 8:30 am - 5:00 pm

    Required Documents

    Birth certificate or Government-issued Photo ID; Proof of residency

    Eligibility

    Children living in Illinois; Income limits for child/children's family may apply

    Fees

    No fees, Sliding Scale

    Intake Procedure

    Apply online, over the phone or walk in to local office.

    Languages

    Spanish, English

    Geography Served

      If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

    • Illinois

      Telephone Numbers

      Number:
      800-226-0768
      Name:
      Health Benefits Hotline
      Edit Service DetailsClick here to see this service (NL-5000.8000-150) and related services within the Service Tree.

      Description

      Enforcement and processing of child support payments.

      Hours

      Monday to Friday, 8:30 am - 4:30 pm

      Required Documents

      Call or visit website to confirm any requirements.

      Eligibility

      Parents in Illinois

      Fees

      No Fees

      Intake Procedure

      Apply online, call the Division of Child Support Services or visit a local DCSS office.

      Geography Served

        If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

      • Illinois

        Telephone Numbers

        Number:
        800-447-4278
        Name:
        Division of Child Support Services
        Edit Service DetailsClick here to see this service (FT-3000.1600) and related services within the Service Tree.

        Description

        Medicaid health coverage and services for income-qualified Illinois residents.

        Hours

        Hotline: Monday to Friday, 8:00 am - 4:30 pm

        Required Documents

        Confirm any requirements on the website or over the phone with an appropriate staff person

        Eligibility

        Income-qualified residents of Illinois

        Fees

        Vary

        Intake Procedure

        Call the hotline number and follow the prompts to choose the services you need

        Languages

        Spanish, English

        Geography Served

          If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

        • Illinois

          Telephone Numbers

          Number:
          800-226-0768
          Name:
          Health Benefits Hotline
          Number:
          877-204-1012
          Type:
          Voice/TTY/TDD
          Name:
          Illinois Medicaid TTY
          Edit Service DetailsClick here to see this service (NL-5000.5000) and related services within the Service Tree.

          Description

          Administrative entity providing healthcare coverage for adults and children who qualify for Medicaid, and Child Support Services to help ensure that Illinois children receive financial support from both parents.

          Hours

          Monday to Friday, 8:00 am - 4:30 pm

          Required Documents

          May include but not limited to: Proof of residency; Photo ID; Proof of income

          Eligibility

          Residents of Illinois; Eligibility requirements vary by program, including income limits.

          Fees

          Self-pay, No fee

          Intake Procedure

          Call hotline or visit website

          Geography Served

            If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

          • Illinois

            Telephone Numbers

            Number:
            800-226-0768
            Type:
            Voice/Toll-Free
            Name:
            Health Benefits Hotline
            Edit Service DetailsClick here to see this service (TD-0300.8000) and related services within the Service Tree.

            Description

            Update: Enrollment to be temporarily paused effective July 1, 2023 for adults effective November 6, 2023 for seniors ---------------------------------------------------------------- State-provided health benefits for eligible adult immigrants. Covered health services include: doctor and hospital care, lab tests, physical and occupational therapy, home health, mental health and substance use services, dental and vision services, prescription drugs.

            Availability

            Service for adults (HBIA) to be temporarily halted effective July 1, 2023; Service for immigrant seniors (HBIS) temporarily halted as of November 6, 2023

            Hours

            Monday to Friday, 8:00 am - 4:30 pm

            Required Documents

            May include (but not limited to): Passport; Green Card; Proof of household income; Birth Certificate.

            Eligibility

            Must be between 42 and 64 years of age; A legal permanent resident (LPR) for less than 5 years, or an undocumented immigrant (including individuals in a Temporary Protected Status); Resident of Illinois; Meet household income guidelines

            Fees

            None

            Intake Procedure

            (1) Apply online at www.ABE.illinois.gov, or (2) Apply by phone, or (3) Contact a Community Service Agency, or (4) Download paper application from website, fill out and mail in, or call to request a paper application to be delivered in the mail.

            Languages

            Spanish, English

            Geography Served

            None

            Edit Service DetailsClick here to see this service (NS-8000.7900) and related services within the Service Tree.

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