Regional Transportation Authority
Address
175 West Jackson Boulevard
Suite 1550
Chicago, IL 60604
(312) 913-3110
AKA:
RTA
Description:
Administrative entity that oversees the programs that help plan trips using public transportation, accessible transit and reduced fare programs, as well as an online portal to apply for reduced fare and ride free permits.
Hours:
Website: 24 hours per day, 7 days per week
Customer Service Support: Monday to Friday, 8:30 am - 5:00 pm
Handicap Accessible?
Yes
Is Shelter?
No
Date of Official Change:
October 3, 2023
Address Listings
Physical (Primary)
175 West Jackson Boulevard
Suite 1550
Chicago, IL 60604
Contacts
Mobility Education
Phone Numbers
Customer Service
(312) 913-3110
Administrative Office
(312) 913-3200
Mobility Education Presentations
(312) 913-3126
Mobility Education Training
(312) 913-3120
Mobility Services Helpline
(312) 663-4357
Ride Free and Reduced Fare
(312) 913-3110
RTA Mobility Services Helpline
(312) 663-HELP
Travel Information
(312) 836-7000
Legal Status:
Commercial
Services
Click here to show all service details. Or click on a service name to see its details specifically.
Description
Processes applications for door-to-door shared ride service for riders with a disability who are not able to use public transportation with fixed routes.
Hours
Website: 24 hours a day, 7 days per week; Mobility Services Helpline: Monday to Friday, 8:30 am - 5:00 pm.
Eligibility
Must have a disability or a qualifying health condition; Unable to use the Chicago Transit Authority or Pace fixed routes for some or all of their travel.
Fees
Customer Support: No Fees
Intake Procedure
(1) Call the Mobility Services Helpline to request an application (2) Complete the application https://fares.rtachicago.org/ and call the Helpline to schedule an in-person interview (3) Following the interview, eligible riders will receive a certification letter, a guide, and a photo ID card within 21 days.
Languages
Applications available in English, Spanish, Braille, or on audiotape; Interpreters available for American Sign Language (ASL) and Spanish.
Geography Served
- Illinois
- Cook County
- Dupage County
- Kane County
- Lake County
- Mchenry County
- Will County
- Cook County
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Telephone Numbers
Description
Reduced fare permits to ride with the Chicago Transit Authority (CTA), Metra, and Pace.
Hours
Website: 24 hours per day, 7 days per week; Customer Service Support: Monday to Friday, 8:30 am - 5:00 pm.
Required Documents
Valid Photo ID; Wallet-sized color photo of yourself/applicant that is about 2 inches by 2 inches; If you are a person with a disability, proof of the disability (i.e. Social Security Disability payments, Veteran's Administration letter, etc.); If you are receiving Medicare, verification of Medicare status.
Eligibility
65 Years or Older or a person with a disability; Cannot be enrolled in the Illinois Department of Aging's Benefit Access program.
Fees
No Fees, Fees apply for replacement Permits or for pictures to be take on site.
Intake Procedure
(1) To apply in person, call the main number to find a location nearest you. (2) To apply by mail, download either the Senior or Persons with Disabilities application from the website and return the completed application to the address as listed on the application https://fares.rtachicago.org/. (3) Provide required documentation. (4) If approved, a permit will be received by mail in about 3-4 weeks.
Geography Served
- Illinois
- Cook County
- Dupage County
- Kane County
- Lake County
- Mchenry County
- Will County
- Cook County
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Telephone Numbers
Description
Free public transit permits to ride on the Chicago Transit Authority (CTA), Metra and Pace.
Hours
Website: 24 hours per day, 7 days per week; Customer Service Support: Monday to Friday, 8:30 am - 5:00 pm.
Required Documents
May include, but not limited to: Photo ID; Previous year's tax return and/or income information; let-sized color photo of yourself that is approximately 2 inches by 2 inches (Do not wear a hat, scarf, or sunglasses in the photo).
Eligibility
Enrolled in the Illinois Department on Aging's Benefit Access Program; Persons aged 65 or older or with a disability; Meet income requirements.
Fees
No Fees, Fees apply for replacement permits or for pictures to be take on site.
Intake Procedure
(1) To apply in person, call the main number to find a location nearest you. (2) To apply by mail, download either the Senior or Persons with Disabilities application from the website and return the completed application to the address as listed on the application https://fares.rtachicago.org/. (3) If approved, a permit will be received by mail in about 3-4 weeks.
Geography Served
- Illinois
- Cook County
- Dupage County
- Kane County
- Lake County
- Mchenry County
- Will County
- Cook County
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Telephone Numbers
Description
Administrative Entity that oversees the programs that help plan trips using public transportation, accessible transit and reduced fare programs.
Hours
Website: 24 hours per day, 7 days per week. Customer Service Support: Monday to Friday, 8:30 am - 5:00 pm
Required Documents
Varies for program. May include: Illinois Photo ID; Alien registration card or passport; Proof of Age, Disability or military service.
Eligibility
None
Fees
No Fees, Self-Pay
Intake Procedure
(1) Visit the website or call Customer Services for assistance. (2) Submit application and supporting documents for discounted or accessible transit programs online via Fare Programs online portal at Fares.RTAChicago.org
Geography Served
- Illinois
- Cook County
- Dupage County
- Kane County
- Lake County
- Mchenry County
- Will County
- Cook County
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Telephone Numbers
Description
Helps plan trips using public transportation through online tools and phone support.
Hours
Website: 24 hours per day, 7 days per week; Customer Service Support: Monday to Friday, 8:30 am - 5:00 pm
Eligibility
None
Fees
No Fees, Self-Pay
Intake Procedure
Visit https://www.rtachicago.org/riders/how-to-ride or call for assistance.
Geography Served
- Illinois
- Cook County
- Dupage County
- Kane County
- Lake County
- Mchenry County
- Will County
- Cook County
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Telephone Numbers
Description
Free mobility education for riders who are older adults or living with disabilities. Services include group orientation presentations, information assistance at outreach events and resource fairs, as well as one-on-one training
Hours
Monday to Friday, 8:30 am - 5:00 pm
Eligibility
Older adults or persons with disabilities
Fees
No Fees
Intake Procedure
(1) Call 312-913-3120 or email TravelTraining@RTAChicago.org. (2) Call 312-913-3126 to schedule a presentation.
Geography Served
- Illinois
- Cook County
- Dupage County
- Kane County
- Lake County
- Mchenry County
- Will County
- Cook County
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Telephone Numbers
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