DuPage County Community Services

Description

Call #2-1-1 or visit the website to receive information on basic health, human and economic services available to those in DuPage County.

Hours

24 hours per day, 7 days per week

Required Documents

None

Eligibility

None

Fees

None

Intake Procedure

(1) Dial 211 while within DuPage County, (2) Ask for information on specific resources and services you are looking for, (3) Information will be provided about available resources and services, (4) Resources may also be found on the website, https://211dupage.gov.

Languages

Spanish, English; Interpreter services available.

Geography Served

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Description

Vouchers for gently used clothing. The availability of sizes or types of clothing cannot be guaranteed.

Hours

Monday to Friday, 8:00 am - 4:30 pm

Required Documents

Photo ID; Proof of address or living situation in DuPage County; Proof of income from last 30 days; Proof of number of household members.

Eligibility

Must reside in DuPage County; Must meet income guidelines.

Fees

None

Intake Procedure

Call or email goodsandshoes@dupageco.org to schedule an appointment

Languages

English, Spanish; Language interpreter service available.

Geography Served

Description

Low Income Home Energy Assistance Program (LIHEAP) - electric service payment assistance for low-income residents of DuPage County

Hours

Monday to Friday, 8:00 am - 4:30 pm

Required Documents

Proof of income for all household members for the 30 days prior to the appointment; Social security cards or ITIN (Individual Taxpayer Identification Number) for all household members; Copy of current electric bill within last 30 days; Copy of rental agreement (if renting) showing that utilities are included, the monthly rental amount, and landlord contact.

Eligibility

Resident of DuPage County; Total gross household income may not be more than 200% of federal poverty level; Applicant must be the customer of record with the utility company.

Fees

None

Intake Procedure

(1) Call DuPage County Community Services to speak with Intake and Referral, or contact your local township office, to schedule an appointment, (2) A phone intake will be completed to determine program eligibility, (3) If eligible, an appointment will be provided, (4) Applicants will need to provide all required documents at the time of appointment.

Languages

Spanish, English; Language Interpreter service available.

Geography Served

Seasonal Information

Telephone Numbers

Description

Low Income Home Energy Assistance Program (LIHEAP) - gas service payment assistance for low-income residents of DuPage County

Hours

Monday to Friday, 8:00 am - 4:30 pm

Required Documents

Proof of income for all household members for the 30 days before the appointment; Social Security cards or ITIN (Individual Taxpayer Identification Number) for all household members; Copy of current gas bill within last 30 days; Copy of rental agreement (if renting) showing that utilities are included, the monthly rental amount, and landlord contact.

Eligibility

Must reside in DuPage County; Total gross household income may not be more than 200% of federal poverty level; Applicant must be the customer of record with the utility company

Fees

None

Intake Procedure

(1) Call 630-407-6500 to speak with Intake and Referral, or contact your local township office, to schedule an appointment. (2) A phone intake will be completed to determine program eligibility. (3) If eligible, an appointment will be provided. (4) Applicants will need to provide all required documents at the time of appointment

Languages

English, Spanish; Language Interpreter service available.

Geography Served

Seasonal Information

Telephone Numbers

Geography Served

Description

One of the primary access point into the housing related Coordinated Entry system in DuPage county, serving those who are experiencing homelessness in the county.

Hours

Monday to Friday, 8:00 am - 4:30 pm

Required Documents

May include: Photo ID

Eligibility

Residents of DuPage County experiencing homelessness

Fees

None

Intake Procedure

Call the main intake number to begin the coordinated entry process

Languages

Spanish, English; Language interpreter service available.

Geography Served

Telephone Numbers

Description

Central intake point for DuPage County Community Services and other community services programs, including Senior Services and LIHEAP. Provides variety of services that address informational and basic human needs.

Hours

Monday to Friday, 8:00 am - 4:30 pm

Eligibility

No restrictions.

Fees

None

Intake Procedure

Call or walk-in to get referrals to other services within Community Services or outside. Appointments may be scheduled if necessary.

Languages

Spanish, English; Language interpreter services available.

Geography Served

Telephone Numbers

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Description

Assistance with assessing eligibility and applying for Medicaid benefits.

Hours

Monday to Friday, 8:00 am - 4:30 pm

Required Documents

Photo ID; Proof of income; Proof of residence in DuPage County; Proof of household income.

Eligibility

Must be a resident of DuPage County; Must meet income guidelines.

Fees

None

Intake Procedure

Call to schedule an appointment

Languages

English, Spanish; Language interpreter service available.

Geography Served

Telephone Numbers

Description

Limited financial assistance through the DuPage Medical Assistance Program (DPMAP) for medical fees that are not covered by insurance. Types of services covered include medical screening, vision screening, dental care, medication management screening, mental health screening. The unit is also an enrollment site for Access DuPage which provides access to health services to those with low income and without medical/health insurance.

Hours

Monday to Friday, 8:00 am - 4:30 pm

Required Documents

Photo ID; Proof of address or living situation in DuPage County; Proof of income.

Eligibility

Must reside in DuPage County; Must meet income guidelines.

Fees

None

Intake Procedure

(1) Call to complete an intake (2) If eligible, an appointment will be provided, and documentation will be collected at the appointment (3) Staff will coordinate services with a participating vendor.

Languages

English, Spanish; Language interpreter service available.

Geography Served

Description

Limited financial assistance through the DuPage Medical Assistance Program (DPMAP) for the purchase of medical equipment or supplies for those who do not have health insurance. Items covers include dentures, eye glasses.

Hours

Monday to Friday, 8:00 am - 4:30 pm

Required Documents

Photo ID; Proof of address or living situation in DuPage County; Proof of household income.

Eligibility

Must reside in DuPage County; Must meet income guidelines.

Fees

None

Intake Procedure

Call to schedule an appointment

Languages

English, Spanish; Language interpreter services available.

Geography Served

Geography Served

Description

Assistance towards mortgage payments to help keep eligible DuPage County residents in their homes.

Hours

Monday to Friday, 8:00 am - 4:30 pm

Required Documents

Reason why assistance is needed; Copy of mortgage statement; Income documents for all household members; Additional documents may be requested during intake.

Eligibility

Must be a resident of DuPage County; Must meet income guidelines.

Fees

None

Intake Procedure

Call to speak to an intake specialist, an appointment may be scheduled if necessary.

Languages

Spanish, English; Language interpreter service available.

Geography Served

Telephone Numbers

Geography Served

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Description

Provides limited financial assistance for the purchase of prescription medication through the DuPage Medical Assistance Program (DPMAP) for those that are not covered by health insurance or other discount programs.

Hours

Monday to Friday, 8:00 am - 4:30 pm

Required Documents

Photo ID; Proof of address or living situation in DuPage County; Proof of income.

Eligibility

Must reside in DuPage County; Must meet income guidelines.

Fees

None

Intake Procedure

(1) Call to complete an intake (2) If eligible, an appointment will be scheduled (3) Required documents must be provided at the time of appointment (4) Staff will coordinate services with a participating vendor

Languages

Spanish, English; Language interpreter services available.

Geography Served

Telephone Numbers

Description

Assistance towards rental deposit to help eligible DuPage County residents stay in their current homes or move into a new one if they are homeless or at risk of becoming homeless.

Hours

Monday to Friday, 8:00 am - 4:30 pm

Required Documents

Photo ID; Reason why assistance is needed; Copy of lease; Income documents for all household members; Additional documents may be requested during intake.

Eligibility

Must be a resident of DuPage County; Must meet income guidelines.

Fees

None

Intake Procedure

Call to speak to an intake specialist, and appointment may be scheduled if necessary.

Languages

Spanish, English; Interpretation services available.

Geography Served

Telephone Numbers

Description

Assistance towards rent payments to help keep eligible residents in their current homes, or move into a new home if they are homeless or at risk of becoming homeless.

Hours

Monday to Friday, 8:00 am - 4:30 pm

Required Documents

Photo ID; Reason why assistance is needed; Copy of lease; Income documents for all household members; Additional documents may be requested during intake.

Eligibility

Must be a resident of DuPage County; Must meet income guidelines.

Fees

None

Intake Procedure

Call to speak to an intake specialist, an appointment may be scheduled if necessary.

Languages

Spanish, English; Language interpreter service available.

Geography Served

Telephone Numbers

Description

Assistance with water and sewer bills for low income families whose services have been disconnected.

Hours

Monday to Friday, 8:00 am - 4:30 pm

Required Documents

Photo ID; Proof of address in DuPage County; Proof of income from past 30 days; social security cards/numbers for all members of household; current water/wastewater bill; Proof of water service disconnection.

Eligibility

Must reside in DuPage County; Meet income guidelines for past 30 days; Household water or sewer services must be disconnected

Fees

None

Intake Procedure

Call or email csprograms@dupageco.org to apply

Languages

English, Spanish; Language interpreter service available.

Geography Served

Seasonal Information

Telephone Numbers

Description

Program that helps reduce home energy loss and cost of utilities by completing home repairs after initial home inspections. Repairs include air sealing measures, insulating walls and attics, weather stripping of exterior doors, installing smoke and carbon monoxide detectors and LED light bulbs.

Hours

Monday to Friday, 8:00 am - 4:30 pm

Required Documents

Social security card(s) for all household members; Proof of all income for all household members for the past 30 days; Current electric/gas bill; Proof of homeownership.

Eligibility

DuPage County Resident; Must meet income guidelines; Households who qualify for LIHEAP and/or are receiving SSI Title IV and XVI or HUD means-tested programs.

Fees

None

Intake Procedure

(1) Call the Main number and ask to have a referral made to the Weatherization program, (2) A phone intake will be completed to determine program eligibility, (3) Eligible applicants will be added to a wait list, (4) Once your name comes to the top of the wait list, an appointment will be provided, (5) Applicants will need to provide all required documents at the time of appointment, (6) If applicant is approved, an energy auditor will come to the home to complete an energy audit, (7) The recommended repairs will be reviewed with the homeowner prior to any work being completed.

Languages

Spanish, English

Geography Served

Telephone Numbers