Traveler's Aid Chicago
Address
O'Hare International Airport, Terminal 2, upper level
PO Box 66019
Chicago, IL 60666
(773) 894-2427
www.flychicago.com/ohare/ServicesAmenities/services/Pages/travelersaid.aspx
AKA:
Heartland Human Care Services
Description:
Provides crisis intervention, information and social services to travelers and visitors of Chicago's O'Hare International Airport (ORD). Travelers Aid does not provide any financial assistance for transportation or any other services.
Hours:
Monday to Friday, 8:00 am - 9:00 pm; Saturday and Sunday, 10:00 am - 9:00 pm
Languages:
Arabic, Chinese, English, Polish, Spanish, with advanced notice, services can be provided in more than 35 different languages.
Is Shelter?
No
Date of Official Change:
September 3, 2024
Address Listings
Mailing
208 South LaSalle Street
Suite 1300
Chicago, IL 60604
Physical (Primary)
O'Hare International Airport, Terminal 2, upper level
PO Box 66019
Chicago, IL 60666
Contacts
General Email
Phone Numbers
Main
(773) 894-2427
Heartland Human Care Services Main Office
(773) 433-1200
Legal Status:
Non-Profit
Services
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Description
Provides crisis intervention, information and social services to travelers and visitors of Chicago's O'Hare International Airport (ORD).
Hours
Information Desk: Monday to Friday, 8:00 am - 8:00 pm; Saturday and Sunday, 10:00 am - 7:00 pm
Required Documents
Call the Information Desk during listed hours to speak to a staff member
Eligibility
Varies based on selected assistance
Fees
None
Intake Procedure
(1) No appointments needed for information or crisis intervention services, walk-ins accepted during operating hours, (2) Protective Travel Services (PTS) arranged using online application (https://fs30.formsite.com/travelersaid/PTSapplication/index.html).
Languages
Arabic, Chinese, English, Polish, Spanish. With advanced notice, translation services can be provided in more than 35 different languages.
Geography Served
- Illinois
- Cook County
- Chicago
- Cook County
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Telephone Numbers
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