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Illinois Department on Aging

Address

1 Natural Resources Way
Suite 100
Springfield, IL 62702

(800) 252-8966

ilaging.illinois.gov/

AKA:

IDOA

Description:

Programs offered include Adult Protective Services, the Community Care Program, and the Senior Health Insurance Program. Additionally, the Senior Helpline is available.

Hours:

Monday to Friday, 8:30 am - 5:00 pm

Languages:

English, Spanish

Handicap Accessible?

No

Is Shelter?

No

Date of Official Change:

July 16, 2024

Address Listings

Physical (Primary)

1 Natural Resources Way
Suite 100
Springfield, IL 62702

Contacts

Lisa Zuurbier

Phone Numbers

Senior Helpline

(800) 252-8966

Adult Protective Services Hotline

(866) 800-1409

Illinois Relay

(***) ***-**** x711

Legal Status:

Government - State

Description

The Adult Protective Services Program (APS) looks into reports of abuse, neglect, exploitation, and self-neglect for eligible Illinois residents living in the community. Case workers providing services at provider agencies throughout the state are trained and certified by the Illinois Department on Aging.

Hours

7 days a week, 24 hours a day

Required Documents

Proof of residence in Illinois (driver's license, state ID, mortgage statement, rent agreement, or recent utility bill with name of applicant).

Eligibility

Must be a resident of Illinois; Must be at least 60 years of age, or between 18-59 years of age and living with a disability.

Fees

None

Intake Procedure

Call the hotline to report a case of abuse, neglect or exploitation.

Languages

Spanish, English

Geography Served

    If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

  • Illinois

    Telephone Numbers

    Number:
    866-800-1409
    Type:
    Voice/Toll-Free
    Name:
    Adult Protective Services Hotline
    Edit Service DetailsClick here to see this service (PH-6500.0500) and related services within the Service Tree.

    Description

    Online locator tool on area agencies on aging that provide home delivered meals.

    Hours

    Website: 7 days a week, 24 hours a day.

    Eligibility

    Residents of Illinois 60 years of or older.

    Fees

    No Fees

    Intake Procedure

    Use online locator tool on website to find home delivered meals programs in area of choice in Illinois.

    Languages

    Spanish, English

    Geography Served

      If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

    • Illinois

      Contact

      Name:
      Lisa Zuurbier
      Email:
      Lisa.Zuurbier@illinois.gov

      Telephone Numbers

      Number:
      ***-***-**** x711
      Type:
      Voice/TTY/TDD
      Name:
      Illinois Relay
      Number:
      800-252-8966
      Type:
      Voice/Toll-Free
      Name:
      Senior Helpline
      Edit Service DetailsClick here to see this service (BD-5000.3500) and related services within the Service Tree.

      Description

      Free statewide health insurance counseling for those eligible for Medicare benefits and their caregivers.

      Hours

      Monday to Friday, 8:30 am - 5:00 pm

      Required Documents

      Photo ID, Proof of residence

      Eligibility

      Illinois residents who are 65 years of age or older; Caregivers of Illinois residents 65 years of age or older.

      Fees

      None

      Intake Procedure

      Call the toll-free number, 711 (TRS) or email aging.ship@illinois.gov.

      Languages

      Spanish, English

      Geography Served

        If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

      • Illinois

        Telephone Numbers

        Number:
        800-252-8966
        Type:
        Voice/Toll-Free
        Name:
        Senior Helpline
        Edit Service DetailsClick here to see this service (LH-3500.5000) and related services within the Service Tree.

        Description

        Free rides on fixed-route transit systems for seniors and/or those living with a disability

        Hours

        Monday to Friday, 8:30 am - 5:00 pm

        Required Documents

        Photo ID (driver's license, state ID); Proof of residence (driver's license, state ID, utility bill with name of applicant, mortgage or rent statement); Proof of income (W-2 forms, tax documents).

        Eligibility

        Must be living in Illinois at the time of filing of application; Must be 65 years of age or older before January 1 of current year, OR; Must become 65 years of age in the current year, OR; Must be 16 years of age or older before January 1 of current year and be determined to be totally and permanently disabled as defined by program requirements; Must meet household income guidelines.

        Fees

        No Fees

        Intake Procedure

        Apply online at ilaging.illinois.gov.

        Languages

        Spanish

        Geography Served

          If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

        • Illinois

          Contact

          Name:
          Lisa Zuurbier
          Email:
          Lisa.Zuurbier@illinois.gov

          Telephone Numbers

          Number:
          ***-***-**** x711
          Type:
          Voice/TTY/TDD
          Name:
          Illinois Relay
          Number:
          800-252-8966
          Type:
          Voice/Toll-Free
          Name:
          Senior Helpline
          Edit Service DetailsClick here to see this service (BT-4500.6500) and related services within the Service Tree.

          Description

          Discounts on license plate fees.

          Hours

          Monday to Friday, 8:30 am - 5:00 pm

          Required Documents

          Photo ID (driver's license, state ID); Proof of residence (driver's license, state ID, utility bill with name of applicant, mortgage or rent statement); Proof of income (W-2 forms, tax documents).

          Eligibility

          Must be living in Illinois at the time of filing of application; Must be 65 years of age or older before January 1 of current year, OR; Must become 65 years of age in the current year, OR; Must be 16 years of age or older before January 1 of current year and be determined to be totally and permanently disabled as defined by program requirements; Must meet household income guidelines.

          Fees

          None

          Intake Procedure

          Apply online at ilaging.illinois.gov.

          Languages

          English, Spanish

          Geography Served

            If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

          • Illinois

            Telephone Numbers

            Number:
            ***-***-**** x711
            Type:
            Voice/TTY/TDD
            Name:
            Illinois Relay
            Number:
            800-252-8966
            Type:
            Voice/Toll-Free
            Name:
            Senior Helpline
            Edit Service DetailsClick here to see this service (DF-7000.5500-700) and related services within the Service Tree.

            Description

            Comprehensive and coordinated services for the state's aging population. Programs are designed to promote the independence of older Illinois citizens and to help prevent premature or unnecessary nursing home placement. Programs offered include Adult Protective Services, the Community Care Program and the Senior Health Insurance Program. Also offers the Senior Helpline.

            Hours

            Monday to Friday, 8:30 am - 5:00 pm

            Eligibility

            Adults age 60 and older, family, friends and other concerned people in the state of Illinois

            Fees

            No Fees

            Intake Procedure

            (1) Visit website for information on the various services offered and how to apply for them (2) Call the Senior Helpline for more information on protective services for seniors (3) Call the 24-Hour Adult Protective Services Hotline to report suspected abuse, exploitation or neglect of an elderly person

            Languages

            Spanish

            Geography Served

              If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

            • Illinois

              Contact

              Name:
              Lisa Zuurbier
              Email:
              Lisa.Zuurbier@illinois.gov

              Telephone Numbers

              Number:
              866-800-1409
              Type:
              Voice/Toll-Free
              Name:
              Adult Protective Services Hotline
              Number:
              ***-***-**** x711
              Type:
              Voice/TTY/TDD
              Name:
              Illinois Relay
              Number:
              800-252-8966
              Type:
              Voice/Toll-Free
              Name:
              Senior Helpline
              Edit Service DetailsClick here to see this service (BH-8500.8000) and related services within the Service Tree.

              Description

              The Senior Helpline: One-on-one assistance with Illinois Department on Aging (IDoA) programs and referrals to local services.

              Hours

              Monday to Friday, 8:30 am - 5:00 pm

              Eligibility

              Adults age 60 and older, family, friends and other concerned people in the state of Illinois

              Fees

              No Fees

              Intake Procedure

              (1) Call the toll-free number during listed hours (2) Information requested on the call may include client's name, age, address, current services being received and daytime telephone numbers.

              Languages

              Spanish

              Geography Served

                If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

              • Illinois

                Contact

                Name:
                Lisa Zuurbier
                Email:
                Lisa.Zuurbier@illinois.gov

                Telephone Numbers

                Number:
                ***-***-**** x711
                Type:
                Voice/TTY/TDD
                Name:
                Illinois Relay
                Number:
                800-252-8966
                Type:
                Voice/Toll-Free
                Name:
                Senior Helpline
                Edit Service DetailsClick here to see this service (TJ-3000.8000) and related services within the Service Tree.

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