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ComEd - Assistance Programs

Address

Customer Care Center, PO Box 805379
Chicago, IL 60680

(800) 334-7661

www.comed.com/paymentassistance

Description:

Provides assistance for eligible utility customers with payment programs and credit management support, as well as home energy audits for utility savings.

Hours:

Monday to Friday, 7:00 am - 7:00 pm

Languages:

Spanish, English

Is Shelter?

No

Date of Official Change:

August 21, 2024

Address Listings

Mailing (Primary)

Customer Care Center, PO Box 805379
Chicago, IL 60680

Physical

3601 West Chicago Avenue
Chicago, IL 60651

Contacts

Phone Numbers

Main

(800) 334-7661

Assistance Programs

(888) 806-CARE

Assistance Programs

(888) 806-2273

Customer Service - Spanish

(800) 955-8237

Energy Efficiency Program Inquiries

(855) 433-2700

Main

(800) EDI-SON1

Working Credit

(773) 275-0900

Legal Status:

Commercial

Description

Credit Empowerment offers online credit building workshops and one-to-one financial and virtual credit building counseling for 12 months

Hours

Workshops: Monday, 7:00 pm; Wednesday, 12:00 pm and 7:00 pm; Thursday, 7:00 pm (Spanish); Friday, 11:30 am; Saturday, 10:00 am; Counseling: Vary

Required Documents

Photo ID, Proof of financial hardship for the past 30 days.

Eligibility

Current ComEd customer

Fees

None

Intake Procedure

(1) Sign up online at https://info.workingcredit.org/join/comed (2) Call or email program@workingcredit.org

Geography Served

    If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

  • Illinois

    Telephone Numbers

    Number:
    773-275-0900
    Type:
    Voice
    Name:
    Working Credit
    Edit Service DetailsClick here to see this service (DM-1500.1500) and related services within the Service Tree.

    Special Notes/Funding

    Offered while funds available

    Description

    Electric service payment assistance for low-income residents through one-time bill credit

    Hours

    Website 24 hours, 7 days a week; Bill Pay Assistance Team: Monday to Thursday, 9:00 am - 5:00 pm

    Required Documents

    Photo ID; Current/most recent ComEd statement; Proof of income (two paystubs from last 30 days, unemployment application, layoff notice from past 90 days, Social Security or Veterans statement of benefits, SNAP, SSI, Medicaid, or see website for other accepted documents).

    Eligibility

    Current ComEd residential customer; Homeowner or renter; Must meet income guidelines

    Fees

    None

    Intake Procedure

    (1) Submit information online at https://nhschicago.org/bill-pay-assistance/ (2) Call 888-688-5438 or email BillPayAssistance@nhschicago.org for assistance (3) Credit may take up to 2 months to appear on bill

    Languages

    English, Spanish

    Geography Served

      If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

    • Illinois

      Telephone Numbers

      Number:
      888-806-2273
      Type:
      Voice/Toll-Free
      Name:
      Assistance Programs
      Number:
      888-806-CARE
      Type:
      Voice/Toll-Free
      Name:
      Assistance Programs
      Edit Service DetailsClick here to see this service (BV-8900.9300-180) and related services within the Service Tree.

      Description

      Fresh Start Services offers energy management tools, financial assistance programs, payment arrangement options and energy efficiency offerings, including providing free energy assessments and recommendations to help customers reduce energy usage.

      Hours

      Monday to Friday, 7:00 am - 7:00 pm

      Required Documents

      Photo ID; Current/most recent ComEd statement; Proof of income (two paystubs from last 30 days, unemployment application, layoff notice from past 90 days, Social Security or Veterans statement of benefits, SNAP, SSI, Medicaid, or see website for other accepted documents).

      Eligibility

      ComEd residential customer

      Fees

      None

      Intake Procedure

      (1) Contact the call center to learn more (2) Call 855-660-9378 or visit eesavings.com to schedule home energy savings assessment

      Languages

      Spanish, English

      Geography Served

        If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

      • Illinois

        Telephone Numbers

        Number:
        800-334-7661
        Type:
        Voice/Toll-Free
        Name:
        Main
        Edit Service DetailsClick here to see this service (BH-3000.1800-950) and related services within the Service Tree.

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