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IDHS Family Community Resource Center - DuPage County

Address

1717 Park Street
Suite 105
Naperville, IL 60563

(630) 328-1000

www.dhs.state.il.us/page.aspx

AKA:

FCRC, Illinois Department of Human Services, Public Aid

Description:

Processes applications and interviews for the state-funded medical, food, and cash assistance programs.

Provides temporary shelter from extreme heat conditions during listed hours of operation. Call first to confirm availability.

Hours:

Monday to Friday, 8:30 am - 5:00 pm

Languages:

English, Spanish

Handicap Accessible?

Yes

Is Shelter?

No

Related Resource

Date of Official Change:

February 22, 2024

Address Listings

Physical (Primary)

1717 Park Street
Suite 105
Naperville, IL 60563

Contacts

DHS Customer Assistance

Phone Numbers

Main

(630) 328-1000

Fax

(331) 702-8935

IDHS Help toll-free

(833) 234-6343

TTY

(866) 322-3092

Legal Status:

Government - State

Description

Applications for Child Care Assistance Program (CCAP) processed. Up to 3 months of financial assistance available for child care costs to those who are eligible.

Hours

Monday to Friday, 8:30 am - 5:00 pm

Required Documents

Photo ID; proof of income and financial assets.

Eligibility

Income limits apply

Fees

No Fees

Intake Procedure

Visit www.inccrra.org/about/sdasearch to find your local Child Care Resource & Referral (CCP&R) agency and contact them to apply for CCAP

Languages

English, Spanish

Geography Served

None

Telephone Numbers

Number:
630-328-1000
Type:
Voice
Name:
Main
Number:
866-322-3092
Type:
TTY/TDD
Name:
TTY
Edit Service DetailsClick here to see this service (NL-3000.1500) and related services within the Service Tree.

Description

Temporary shelter from extreme cold weather conditions during listed hours of operation. Call first to confirm availability.

Hours

Monday to Friday, 8:30 am- 5:00 pm

Required Documents

None

Eligibility

None

Fees

No Fees

Intake Procedure

(1) Call to confirm that Warming Center service is open. (2) If confirmed, walk in during listed hours.

Languages

English, Spanish

Geography Served

    If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

  • Illinois
    • Dupage County

    Telephone Numbers

    Number:
    630-328-1000
    Type:
    Voice
    Name:
    Main
    Number:
    866-322-3092
    Type:
    TTY/TDD
    Name:
    TTY
    Edit Service DetailsClick here to see this service (TH-2600.1880) and related services within the Service Tree.

    Description

    Temporary shelter from extreme warm weather conditions during listed hours of operation. Call first to confirm availability.

    Hours

    Monday to Friday, 8:30 am - 5:00 pm

    Required Documents

    None

    Eligibility

    None

    Fees

    None

    Intake Procedure

    (1) Call to confirm cooling center is available. (2) If available, walk in during listed hours.

    Languages

    English, Spanish

    Geography Served

      If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

    • Illinois
      • Dupage County

      Telephone Numbers

      Number:
      630-328-1000
      Type:
      Voice
      Name:
      Main
      Number:
      866-322-3092
      Type:
      TTY/TDD
      Name:
      TTY
      Edit Service DetailsClick here to see this service (TH-2600.1900-180) and related services within the Service Tree.

      Description

      Food expense assistance.

      Hours

      Monday to Friday, 8:30 am - 5:00 pm

      Required Documents

      Photo ID (such as state ID, driver's license or passport); Proof of address (such as a utility bill, copy of lease or mortgage statement); Income and asset documentation (such as W-2 forms, tax returns, bank statements).

      Eligibility

      Resident of Illinois; Meet income guidelines

      Fees

      No Fees

      Intake Procedure

      (1) Apply online from website, by mail, fax, or in-person. (2) An appointment will be scheduled by mail.

      Languages

      English, Spanish

      Geography Served

        If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

      • Illinois
        • Dupage County

        Telephone Numbers

        Number:
        630-328-1000
        Type:
        Voice
        Name:
        Main
        Number:
        866-322-3092
        Type:
        TTY/TDD
        Name:
        TTY
        Edit Service DetailsClick here to see this service (NL-6000.2000) and related services within the Service Tree.

        Description

        State health insurance program for eligible low-income adults, children, and people with disabilities.

        Hours

        Monday to Friday, 8:30 am - 5:00 pm

        Required Documents

        Photo ID (such as state ID, driver's license or passport); Proof of address (such as a utility bill, copy of lease or mortgage statement); Income and asset documentation (such as W-2 forms, tax returns, bank statements).

        Eligibility

        Meet Illinois state income guidelines

        Fees

        No Fees

        Intake Procedure

        (1) Apply online from website, by mail, over the phone, or in-person (2) An appointment will be scheduled by mail.

        Languages

        English, Spanish

        Geography Served

          If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

        • Illinois
          • Dupage County

          Telephone Numbers

          Number:
          630-328-1000
          Type:
          Voice
          Name:
          Main
          Number:
          866-322-3092
          Name:
          TTY
          Edit Service DetailsClick here to see this service (NL-5000.5000) and related services within the Service Tree.

          Description

          Pandemic Emergency Benefit Transfer (P-EBT) to allow Illinois families to buy food for school-aged children and young adults who are eligible for National School Lunch Program or reduced-price meals when schools are in session.

          Hours

          Monday to Friday, 8:30 am - 5:00 pm

          Eligibility

          School children 3 to 17 years of age and young adults 18 to 22 years of age who are in high school who would receive National School Lunch Program free or reduced-price meals when schools are in session.

          Fees

          No Fees

          Intake Procedure

          (1) Children and young adults in families who are already receiving SNAP do not need to apply, the benefits will be loaded onto their LINK/EBT card automatically. (2) Apply online at ABE.illinois.gov, or fill out the paper application by downloading it from the IDHS website and emailing the completed form to DHS.FCS.PEBT@illinois.gov. (3) Completed application forms can also be mailing to the Central Scan Unit in Springfield, IL. (4) For those who are not currently SNAP recipients, a new P-EBT link card will be mailed out to them with instructions to set up their PIN.

          Languages

          English, Spanish

          Geography Served

          None

          Telephone Numbers

          Number:
          630-328-1000
          Type:
          Voice
          Name:
          Main
          Number:
          866-322-3092
          Type:
          TTY/TDD
          Name:
          TTY
          Edit Service DetailsClick here to see this service (BD-5000.8050) and related services within the Service Tree.

          Description

          Cash assistance for food, clothing, housing and other basic needs while working on completing education or job training and obtaining employment.

          Hours

          Monday to Friday, 8:30 am - 5:00 pm

          Required Documents

          Photo ID (such as state ID, driver's license or passport); Proof of address (such as a utility bill, copy of lease or mortgage statement); Income and asset documentation (such as W-2 forms, tax returns, bank statements).

          Eligibility

          Resident of Illinois; Be pregnant or have a child under 19 years of age living with them; Child who is 18 years must be enrolled in high school full time; Be a U.S. citizen or meet certain immigration requirements.

          Fees

          No Fees

          Intake Procedure

          (1) Apply online from website, by mail, fax, or in-person. (2) An appointment will be scheduled by mail.

          Languages

          English, Spanish

          Geography Served

            If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

          • Illinois
            • Dupage County

            Telephone Numbers

            Number:
            630-328-1000
            Type:
            Voice
            Name:
            Main
            Number:
            866-322-3092
            Type:
            TTY/TDD
            Name:
            TTY
            Edit Service DetailsClick here to see this service (NL-1000.8500) and related services within the Service Tree.

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